AquaSoul On-Time Guarantee

At AquaSoul, we are committed to delivering exceptional service and ensuring your satisfaction. Our On-Time Guarantee reflects our promise to provide you with a smooth and timely shopping experience.

What Does Our On-Time Guarantee Mean:

Fast Processing: We strive to process and ship orders within 70 working days from the date of your purchase.
Accurate Estimates: Our estimated delivery times are based on the best information available and are as accurate as possible. We will make every effort to meet these estimates.
Communication: If there are any unforeseen delays or issues with your order, we will promptly communicate with you to provide updates and alternative solutions.

What Happens If We Don't Meet Our Commitment:

If, for any reason, we fail to meet our delivery timeframe commitments, we want to make it right. Here's what you can expect:

Notification: You will be informed of any delays and provided with a revised estimated delivery date.
Options: You'll have the option to proceed with the revised delivery date, choose an alternative product if available, or receive a refund.
Compensation: In some cases, we may offer compensation or discounts on future purchases to express our commitment to your satisfaction.

Please note that our On-Time Guarantee is subject to factors beyond our control, such as shipping carrier delays or adverse weather conditions. We appreciate your understanding in such situations.

If you have any questions or concerns regarding our On-Time Guarantee or your order's delivery status, please contact our customer service team at aquasoulhomegiftshop@gmail.com.

Thank you for choosing AquaSoul. We appreciate your trust in us, and we're dedicated to delivering an exceptional shopping experience.

Buyer Protection Program

Shop Confidently and safely with the Buyer Protection Program.
Get a refund if your item doesn't arrive, arrives damaged, or isn't as described within the protection period.

What's eligible for the Buyer Protection Program？

There are some exceptions where the Buyer Protection Program does not apply to certain types of items:

Personalized items and custom-made items
Fragile or perishables items (e.g. food, dairy & eggs, and flowers)
If you have destroyed or damaged the items (e.g. items without package, price tags, safety seals, and/or labels), except for the damages to the package for checking the contents of the items
The value of the items has substantially decreased due to your use or partial consumption (e.g. used items)
The value of the items has substantially decreased due to the passage of time and those items could not be resold
If you have damaged the package of copiable items (e.g. unwrapped CDs, DVDs, and computer software)

You will be eligible for our Guarantee if:

Your order doesn't match the item descriptions or photos or arrived damaged /in shortage;
If your item didn't arrive or was lost in transit within the guaranteed delivery window on the order detailed page;

This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in the United States. We've got your back if something goes wrong. See below for how it works:

Terms and conditions

Contact Us

Select the order in your profile section and discuss the issue with us by clicking "CHAT" to learn about possible solutions.

File a Return/ Refund Request

Select the item(s) in your profile that you would like to return/refund via "My orders->order detail->Return/refund". Please share your reason for the return to help us serve you better next time, upload related information when needed, and click "Submit" (If the return is made due to a change of mind, you will be responsible for paying the related return shipping fee)

Get Refunded

If your order is eligible for our Buyer Protection Program, you'll be refunded for your item(s). You may choose to receive the refund in the following ways or your original payment method. You will receive a confirmation when the refund is done.

Gift Card
Shop Credit

Contact us: Send us a message from our Contact Page.
Chat with us by clicking the CHAT icon (bottom of every page)
Chat with us on your favorite social media messenger (see the header and footer section for our social media page connections)
Call our owner: Elizabeth Reed - 352-575-5389
Email Us: aquasoulhomegiftshop@gmail.com or owner.aquashopliz@gmail.com