AquaSoul Home Decor Shipping Policy
At AquaSoul Home Decor, we strive to provide you with a seamless and efficient shopping experience. Below are the details of our shipping policy to help you better understand how we handle the delivery of your orders.
1. Shipping Destinations
-
We ship both domestically and internationally.
-
Shipping availability may vary depending on product size, weight, and restrictions in your country.
2. Processing Time
-
Orders are typically processed within 2-5 business days after payment confirmation.
-
Custom and bulk orders may require additional processing time.
3. Shipping Methods
-
We offer the following shipping methods:
-
Standard Shipping (5-7 business days for domestic orders).
-
Expedited Shipping (2-4 business days for domestic orders).
-
International Shipping (delivery time varies by location).
4. Shipping Costs
-
Shipping costs are calculated at checkout based on USPS standards costs for the weight, dimensions, and destination of your order.
-
Free shipping is available on domestic orders over $75.
5. Tracking Your Order
-
Once your order has shipped, you will receive a tracking number via email.
-
You can track your order status anytime by logging into your AquaSoul Home Decor account and visiting the “Order History” section.
6. Custom Duties and Taxes
-
International orders may be subject to customs duties, taxes, or fees determined by the destination country.
-
Customers are responsible for any applicable fees at the time of delivery. AquaSoul Home Decor is not liable for these charges.
7. Bulk Order Shipping
-
Bulk orders (10 items or more) are shipped via freight or other suitable carriers.
-
Delivery times and costs for bulk orders will be discussed and confirmed during the order placement process.
8. Undelivered or Delayed Orders
-
In the event of a delay, AquaSoul Home Decor will notify you via email with updated information.
-
If an order is returned due to incorrect shipping information, the customer will be responsible for reshipping costs.
9. Damaged or Lost Items
-
If your order arrives damaged or incomplete, please contact our customer service team within 7 days of delivery. Provide photos and a detailed description to expedite the resolution process.
-
Lost packages will be investigated, and replacements or refunds will be issued based on the findings.
10. Contact Information
-
For questions about your shipment, please contact us at:
-
Phone: +1 (352) 575-5389
Commitment to Your Satisfaction
-
We value your trust in AquaSoul Home Decor and are dedicated to ensuring that your orders arrive on time and in perfect condition. Thank you for choosing us to beautify your home!
